Individual appointments (1:1)

Initial Appointment - up to 60 minutes:

• Please arrive 5-10 minutes prior to your appointment.

• Report to reception and they will direct you to our waiting area and for you to fill out our Patient Registration Form including: Privacy, Consent and Cancellation Policy.

• This is ESSENTIAL to the smooth operations of our centre. If you have any concerns regarding filling out our paperwork, please notify us in advance.

• Your Exercise Physiologist will go through a series of questions to get to know you and the reason for your visit. You will discuss information such as medical history and your goals (it will be handy to bring a list of your current medications)

• Please wear comfortable clothing, runners/sneakers are HIGHLY recommended, as you will also be asked to complete a range of Exercise Testing.

• You may also be going through some exercises on the day in association with your treatment plan (time permitting).

• If you are intending to complete hydrotherapy, bringing your swimming attire is not essential for the first appointment, however time permitting your Exercise Physiologist may be able to take your through some exercises in the warm water.

Review/Follow Up Appointments - 30-60 minutes

• When you have an appointment with one of our Exercise Physiologists, you MUST report your attendance to reception at the Exercise Physiology Desk. This is important for your health and safety so our Exercise Physiologists are aware of your presence and can locate you. If you are unsure where to meet your EP, you are welcome to wait in our waiting area, or tell reception where you will be. 

• These 1:1 sessions are designed to go through your treatment plan supervised and adjust your exercises as neccessary including a current independent/group/home exercise program

• If you are running late to your appointment, we appreciate you letting us know in advance. This however may affect the quality and duration of your session. Our Team do our very best to stay on schedule to avoid any disruptions and delays.

Group Exercise Physiology sessions (60mins):

• Gym/EP Hour or Hydrotherapy (Warm Water)

• Semi-supervised by our Exercise Physiologists completing your individualised exercise program semi-independently

• You must have completed an Initial Consultation prior to joining the group sessions

Please note that there is a fee associated with this service. If there are any concerns with your appointment/s' billing under a scheme, please let us know.

This service is not associated with a gym and/or swim membership at Mill Park Leisure. With regards to membership options/casual visits, please see the reception team for more information about what we offer.

Please feel free to speak to one of our friendly team members for more information. You can visit us in centre or contact us by phone on  03 9463 0700. If you would like to make a Initial Appointment booking online, please click the following link 

Please send any referrals to trac@activewhittlesea.com.au

Once you have sent your referral to us, we appreciate you encouraging your patients/clients to fill the enquire form our - Click here

Please use the following information when setting up referral:

Thomastown Recreation & Aquatic Centre
52 - 54 Main Street, Thomastown 3074
03 9463 0700
trac@activewhittlesea.com.au

As of Monday July 1st of July 2024, Enhanced Primary Care referral clients will receive a rebate of $60.35

Exercise Physiology - 10953
Assessment for Diabetes Group - 81110
Type 2 Diabetes Group - 81115
Follow-up allied health services for People of Aboriginal or Torres Strait Islander descent - 81315

To access the EPC form click the link below, your General Practitioner should have access to these forms.

*please note that all information on the referral form is correct: patient details including Medicare Number (with IRN) and a contact number (we are unable to get in contact with your patient/client if there is no contact number on the referral). Please ensure that EXERCISE PHYSIOLOGY is allocated sessions and NOT Physiotherapy or any other Allied Health Practitioner. If there are details which are incorrect we may have to send your patient/client back to you to retrieve an updated copy of the referral.

For all DVA referrals plese click on the link below to access the referral form

DVA Referral form

We appreciate you and your practice being a part of our ever expanding referral network.

• Must have a TAC claim number
• Ideally pre-approved sessions, however we will need to complete an approval after your Initial Appointment to request future sessions.
• If you have Approval for a Gym/Swim Membership, please follow these steps on the website

"Guidelines

The agent can pay the reasonable costs of exercise physiology services that meet all of the following criteria:

• treatment is for a work-related injury or illness
• the provider is currently registered as an exercise physiologist with WorkSafe
• a medical practitioner has provided a referral for treatment
• the service is in line with the principles of the Clinical Framework
• the treatment is safe and effective
• treatment does not become part of general well-being once rehabilitation has been completed

The agent will periodically review an injured worker's entitlement to exercise physiology services to ensure the treatment and services remain reasonable for the work related injury and/or illness and are payable under the legislation."

"Referral requirements

• A medical practitioner must provide a referral for exercise physiology services prior to commencement of treatment.
  • Referred services include all approved health services with the exception of medical, chiropractic, physiotherapy, osteopathic, optometry, dental and podiatry services.
• No referral to other health services:
  • WorkSafe does not allow exercise physiologists to provide referrals to other health services."

We are currently accepting clients under a 'Home Care Package'.
Please reach out to your Case Manager to express your interest in Exercise Physiology.

Allow your Case Manager to send an email to us with your details, package details and funding availability.

Email: trac@activewhittlesea.com.au

Exercise Physiology Cancellation Policy

I underst and that the Accredited Exercise Physiologist attempts to run on time and that I will respect this by arriving on time to my appointment. Payment is due at the time of my consultation.

We understand that occasionally there will be unforeseen circumstances such as medical emergencies, serious illness or accidents which will require you to cancel your appointment. 

Our cancellation policy below allows us to carefully manage cancellations to ensure it enables others to access appointment times.

Please refer to our Cancellation Policy for information regarding our expectations of our patients.

1. We require  24 hours notice if you wish to cancel your appointment. This allows the practice with an opportunity to offer the appointment to other clients.

2. Any cancellation or no show made with  less than 24 hours notice may incur a cancellation fee of  $95

3. Emergencies cases / sensitive situations will be considered by the discretion of your Exercise Physiologist as your treating professional

4. All cancellation fees must be paid within 7 days of the cancelled or missed appointment.

5. This policy applies to all clients including  Workcover/SIRA, TAC/MAIB/CTP, DVA and Medicare EPC clients as they do not cover charges for non-attendance.

Please be mindful that circumstances change, and message reminders may not always be sent prior to appointment times, though we do our best to get these sent out on time.

Please do not rely on these message reminders; if you are unable to attend your appointment time, please contact the facility on  03 9463 0700 as soon as possible to reschedule.

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